![]() ![]() You will be unable to submit a return/exchange request after that 7-day period. From that time, you have 7 days ( including weekends and holidays) to make a return/exchange request. The return window begins when your package is marked "Delivered" by the tracking system. We offer a 7-day return window for most purchases (exclusions listed below). If your order is canceled for any reason before that charge is completed, the amount will show on your payment method as "Pending." That status will go away within 3 to 5 business days, depending on your bank or credit card issuer. Your payment method is authorized at the time of purchase but is only actually charged when the item is being prepared for shipment. You are not charged if an item you order is out of stock.If any information is incorrect on your order confirmation email, please let us know quickly via email, so it can be corrected before shipment. We ship out orders using the exact address information that is provided to us at the time of checkout and cannot make any changes once the package is in-transit.If your event is coming up soon, please contact us before placing your order to discuss options for dresses that may already be in stock or in production. Shipping availability and processing time vary considerably (up to as much as 6 months) for special order items such as bridal and quinceanera dresses, because those types of dresses are custom made-to-order.Expedited and international shipping costs are non-refundable.2nd Day Air Shipping (2 to 5 business days) - $55 for 1 item (additional $5 per item).Ground Shipping (5 to 7 business days) - $30 for 1 item (additional $5 per item).Hawaii and Virgin Islands Shipping Information: 2nd Day Air Shipping (2 to 5 business days) - $40 for 1 item (additional $5 per item).Ground Shipping (5 to 7 business days) - $30 for 1 item (additional $5 per item).Orders over $99 within the continental US ship free via standard ground shipping! Expedited shipping options are available at checkout.In-stock orders are shipped via UPS or USPS within 2 business days. ![]()
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